1. Responsible for the execution of the Collections activities undertaken on behalf of the client.
2. Manages the Collections Department of an Engagement
3. Sets forth the new process and team targets that drive collections, customer experience, and value to the client. Has an end to end vision of the overall O2C objectives and synergies between the teams
4. Resolve all customer escalations that can be handled within the DoA of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with customers, billing teams, sales teams, and other client and customer contacts. Takes ownership in driving issues to resolution.
5. Drives the collect process and implements appropriate strategies and quality improvements where necessary. Maximizes the use of technology to reduce manual effort, and drive proactive collections.
6. Develops adequate customer segmentation strategies applying in depth analysis of the client portfolio. Explain the strategy to clients and staff. Monitors the implementation of the strategy
7. Provides mentoring to team
8. Ensures team cash collection targets are met
9. Develop strategies and solutions for problematic customers
10. Initiates the development of engagement specific training material.
11. Liaises with legal representatives at appropriate timing
12. Establishes and develops relationships with major accounts
13. Is able to negotiate with customers on matters regarding their account
14. Excellent communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
15. Excellent negotiation skills that deliver the desired result

1. Minimum English at CEFR Grade B2 (Upper intermediate) or equivalent
2. Certified in at least 1 DGEM Tech Technology within Tower
3. Master in client acquisition & development and Business Leadership
4. Experience in Commercial Control and Advanced Analytics                                             

 logoCapgemini于1967年在法國成立,至今在全球擁有超過92,000名員工，并且在咨詢服務(wù)、信息技術(shù)、外包服務(wù)及本地專業(yè)服務(wù)領(lǐng)域處 于國際領(lǐng)先地位。BPO（業(yè)務(wù)流程外包）服務(wù)是Capgemini的三大核心業(yè)務(wù)之一。在今天高度競爭的市場環(huán)境中，外包更需要真誠承諾、資源和專有技 術(shù)。外包正日益成為企業(yè)高管針對市場需求做出更為迅捷、靈活回應(yīng)的戰(zhàn)略力量。四十年的豐富經(jīng)驗，超過100個共享服務(wù)中心的建立和優(yōu)化，對所有領(lǐng)域的客戶 而言，Capgemini都是一個值得信賴的供應(yīng)商。Capgemini已成為世界主要的外包服務(wù)供應(yīng)商之一，并在全球擁有近12,000名專職外包雇員 和19億歐元的年收入。廣東凱捷商業(yè)數(shù)據(jù)處理服務(wù)有限公司是Capgemini集團的全資子公司，是Capgemini全球重要的外包業(yè)務(wù)交付中心之一。 凱捷于1999年落戶廣州，經(jīng)過10年努力，目前在廣州海運大廈及佛山南海廣東省金融高新技術(shù)區(qū)擁有兩個營運中心，辦公場地面積超過7千平方米，員工總數(shù) 逾900多人，國際一級標(biāo)準(zhǔn)的機房面積超過120平方米，擁有13個國際知名的全球性客戶；目前主要客戶位于歐洲、北美、日本、韓國、香港等國家和地區(qū)， 行業(yè)涵蓋快消、零售、能源、化工、物流及制造業(yè)等，主要業(yè)務(wù)包括財務(wù)、會計、人力資源、物流等業(yè)務(wù)流程外包服務(wù)。凱捷的員工每一天都分別通過使用SAP、 Oracle等ERP系統(tǒng)，為遍布全球的客戶提供實時而優(yōu)質(zhì)的服務(wù)。